Privacy Policy

Privacy Policy
Last Updated: [2025]
Welcome to Civaloop (“we,” “our,” or “us”). Civaloop operates this website and provides products and services through it. We are committed to protecting your privacy and complying with the Digital Personal Data Protection Act, 2023 (India).
This Privacy Policy explains how we collect, use, store, disclose, and protect your personal data when you visit our website, make a purchase, or interact with us.
By using our website, you consent to the collection and processing of your personal data in accordance with this Privacy Policy. ________________________________________
1. Personal Data We Collect
We may collect the following personal data:
a. Data You Provide Directly
• Full name
• Email address
• Mobile number
• Billing and shipping address
• Payment details (processed securely through third-party payment gateways; we do not store card details)
• Account credentials (if applicable)
• Information shared when contacting customer support
b. Automatically Collected Data
• IP address
• Browser type and device information
• Pages visited and interaction data
• Date and time of access
2. Purpose of Collection and Use
We collect and process your personal data for the following lawful purposes:
• To process orders, payments, deliveries, returns, and refunds
• To communicate order updates and customer support responses
• To improve website functionality and user experience
• To send promotional communications (with opt-out option)
• To prevent fraud and ensure platform security
• To comply with legal obligations under Indian law
3. Consent
By providing your personal data and using our website, you give explicit consent for the collection, processing, and use of your data for the purposes stated in this policy.
You may withdraw your consent at any time by contacting us, subject to legal or contractual obligations.
4. Data Sharing and Disclosure
We do not sell or trade your personal data.
Your personal data may be shared only with:
• Payment gateway providers
• Shipping and logistics partners
• Website hosting and IT service providers (including Hostinger)
• Government or regulatory authorities when required by law
All third parties are required to maintain confidentiality and data security.
5. Data Storage and Security
Our website is hosted on Hostinger, which provides secure hosting infrastructure.
We implement reasonable technical and organizational safeguards to protect personal data against unauthorized access, loss, misuse, or alteration.
Despite our efforts, no online system is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain personal data only for as long as necessary to:
• Fulfil the stated purposes
• Comply with legal, accounting, and regulatory requirements
• Resolve disputes and enforce agreements
Once no longer required, data is securely deleted or anonymized.
7. User Rights (DPDP Act, 2023)
As per Indian law, you have the right to:
• Access your personal data
• Request correction or updating of inaccurate data
• Request deletion of your personal data
• Withdraw consent for data processing
• File a grievance regarding data handling
To exercise these rights, please contact us using the details below.
8. Cookies
We use cookies and similar technologies to improve website performance and user experience. You can manage or disable cookies through your browser settings.
9. Children’s Data
Our website is not intended for individuals under the age of 18 years. We do not knowingly collect personal data from children. If such data is identified, it will be deleted promptly.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before sharing any personal data.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised “Last Updated” date. Continued use of the website indicates acceptance of the updated policy.
12. Grievance Redressal & Contact Information
In accordance with Indian law, you may contact us for any privacy-related concerns or grievances:
Civaloop
Email: info@civaloop.in
Address: Adinath Nagar Odhav, Ahmedabad, Gujarat – 382415, India
We will respond to grievances within a reasonable time as required under applicable laws.